Frequently Asked Questions
Awkwardness gives me great comfort. I’ve never been cool, but I’ve felt cool. I’ve been in the cool place, but I wasn’t really cool – I was trying to pass for hip or cool.
A girl should be two things: classy and fabulous. I am convinced that there can be luxury in simplicity. I wanted to dress the woman who lives and works, not the woman in a painting. It’s hard to balance everything. It’s always challenging. My relationships with producers or photographers – these are relationships that took years. I can’t get sucked into that celebrity thing, because I think it’s just crass. My aim is to make.
Yes, we offer customization in size, structure, material, and color to meet specific project needs. Our furniture is suitable for home, office, school, retail, and public spaces. You can provide drawings or requirements, and our design team will support with engineering and practical solutions.
We accept small quantity orders for standard items. For customized products, MOQ depends on complexity and material requirements. Lead time is usually 7–20 working days. Urgent orders can be prioritized. OEM/ODM services are also available.
We use E0/E1 grade eco-friendly boards with low formaldehyde emissions, ensuring safety for residential and commercial environments. Main materials include melamine-faced particle board, MDF, and plywood. FSC and CARB certified boards are available for markets with high environmental standards.
Yes, we offer a 1-year warranty covering non-human damage to structure and hardware. Most products are flat-packed and come with bilingual manuals or videos. We provide remote guidance and, for special orders or bulk projects, optional on-site installation service (region-dependent).
Please take photos and contact us within 48 hours of receiving the goods. We will send replacements or provide a solution promptly. If the issue was caused during transportation, we will coordinate with the logistics provider to minimize your loss.
Yes, we have experience in global trade and offer full export support including English documents, packing lists, invoices, certificates of origin, and wooden crate packing. We support FOB, CIF, DDP, and other Incoterms. Our products have been exported to Southeast Asia, Europe, the Middle East, and Africa.
For domestic orders, we accept WeChat Pay, Alipay, and bank transfer. For international orders, we support T/T, wire transfer, and L/C. Delivery options include land, sea, air, or courier. Shipping time varies from 15–35 days depending on destination and shipping method. We provide tracking and full logistics support.
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